Warranty FAQs

When your heating or cooling system fails, you need help fast. And the team at BuyAirDirect is there for you.

How Do I Register My Warranty?

A licensed professional must have either fully installed or inspected your equipment before, including turning on the product during initial start-up. After the initial start-up has been completed, the professional will provide you with a dated installation invoice detailing the models and serial numbers of the equipment.

Some manufacturers also require registration with them of the product(s) installed within the first 30-60 days from installation to validate and receive the product’s full warranty coverage. See manufacturer’s documentation – shipped along with the product(s) – or refer to applicable manufacturer's website for up-to-date warranty terms. Warranty validation is solely dependent upon the manufacturer’s requirements for the product(s) purchased. Make sure you review and are familiar with the terms, language, and/or requirements for any applicable manufacturer's warranty.

Does BuyAirDirect Provide Warranty Parts?

Please reach out to the manufacturer about warranty parts. They will be happy to help if the unit is under warranty. 

Do You Provide a Labor Warranty?

No, we do not directly provide any labor warranties or compensation of any kind for any costs incurred by the consumer due to malfunction of any part(s) for any products sold on our website. In most cases, the installing professional may be able to provide a labor warranty for a fee. Please inquire with them on pricing and availability at the time of installation.

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