Return Policies

BuyAirDirect offers a customer-friendly 30-day return policy for uninstalled and unused merchandise. We offer support before, during and after the sale to ensure you make the best buying decision. But, if for any reason, you must make a return, we provide you with the opportunity, as we want you to feel confident about your purchase.

Orders cancelled before they are shipped are eligible for a full refund. If you cancel your order after it has been shipped, and assuming the product has not been installed, it will be processed as a return with a fee of $3 per/lb. of shipping weight plus a 20% restocking fee.

Non-Returnable Products:

  • Products that have been installed
  • Filters, spare parts, replacement parts, or depletable items
  • Products sold on clearance
  • Products that are dented, scratched or defective

We gladly accept returns for all other uninstalled products according to the terms below:

  • Products must be new (not used), in original packaging and in resalable condition free from any damages.
  • Defective merchandise must be handled through the manufacturer’s warranty.
  • A BuyAirDirect Return Authorization Form must be completed in advance of any return being shipped to BuyAirDirect.
  • Shipping weight is per the original shipping receipt (that accompanies the order) including the original shipping box.
  • Customers must refuse delivery of items damaged upon delivery. This refers to visible damage to outer contents of shipment. 
  • Shipments with concealed damage must be refused by the customer. "Concealed damage" is defined as damage to inner contents. In order to detect concealed damage, customers must open and inspect merchandise immediately upon delivery prior to signing for delivery/acceptance of merchandise.
  • All items must be returned in the original factory box with original factory components.  
  • All rebates and promotions are voided for returned items.
  • Any deliveries refused for any reason other than shipping damage will be handled the same as a merchandise return.
  • You will be responsible for shipping charges for the products being returned. You will be responsible for products that are lost or damaged by shipping carrier. You will need to contact the shipping carrier to file claim on any shipping-related issues.

When BuyAirDirect receives your returned merchandise:

  • Your return will be processed within one business week of receipt date.
  • When we receive merchandise, we carefully inspect all returned products.
  • Refunds are granted based on the condition of the returned items.
  • All returns will have shipping charges deducted from refund amount, including “Free Shipping” offers, discounted shipping offers or original shipping charges.
  • If returned products are approved, a refund amount will be credited to your original form of payment within 48 hours of approval. Due to varying payment methods and bank processing, some refunds may take up to three calendar weeks to process back to your original payment method.
  • If returned products are not approved, because they fail to meet the return requirement described in this policy, we will inform you of non-approval of your return. Your products will be kept in our warehouse shipping dock, and you will be responsible for making shipping arrangements and incurring any cost associated in shipping your merchandise back to your location. If you fail to arrange pickup after three calendar weeks, you may incur storage fees. Please note that BuyAirDirect cannot refund you for perceived product value nor assume responsibility for shipment or disposal of your returned merchandise.
  • Other conditions may apply. We reserve the right to change the return policy at any time without notice.

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